Susan Johnson
Senior Executive Vice President,
Transformation and Supply Chain
AT&T
Susan Johnson
Senior Executive Vice President,
Transformation and Supply Chain
AT&T
ABOUT THE WINNER
In an era defined by accelerating technological change, evolving customer needs, and capital intensity, Susan Johnson has redefined the strategic role supply chain can play at AT&T.
As Senior Executive Vice President, Transformation and Supply Chain, she has led the organization to move beyond traditional measures of cost and efficiency to become a strategic engine for enterprise value creation and long-term resilience.
Congratulations, Susan Johnson!
Case Study Highlights
Susan Johnson has led AT&T’s supply chain transformation across three areas.
First, turning supply chain into a revenue engine by remanufacturing devices, launching certified pre-owned programs, and scaling a copper retirement and reclamation business, unlocking billions in value.
Second, building a centralized, governed AI program office that prioritizes use cases by ROI and scales them across the enterprise, delivering a five-times return in 2025.
Third, applying AI to contracts, turning static documents into decision-ready assets connected to purchase orders and spend, giving the business real visibility into obligations and cash flow.
Susan is proudest of the mindset shift behind the results: a team that leans into complexity and consistently delivers outcomes that are measurable, scaled, and durable.