Andreu Marco
Chief Operating Officer
Chalhoub Group
Andreu Marco
Chief Operating Officer
Chalhoub Group
ABOUT THE WINNER
Andreu Marco’s passion has always been operations. At just 12 years old, he opened his own service company, enlisting his younger brother to wash cars in their neighborhood and creating a rate card for customers complete with SLAs and KPIs.
Throughout his career, he has carried that passion into luxury beauty and fashion companies.
As Chief Operating Officer of Chalhoub Group, he leads operations for the Middle East’s largest luxury, retail, fashion, and beauty company, representing more than 300 brands and 10,000 stores across the region.
Congratulations, Andreu Marco!
Case Study Highlights
When conflict broke out on 28 February, Andreu Marco and his team at Chalhoub Group were ready.
A business continuity plan, prepared weeks in advance and presented to the board, was already in place, with alternative routes and scenarios built for goods to keep moving. As a result, Chalhoub never disrupted its business, never closed a store, and never stopped e-commerce deliveries.
Andreu sees the moment as part of a longer history: founded 70 years ago, the group has adapted through wars and conflicts including the invasion of Kuwait and the civil war in Lebanon and Syria.
For him, the recent disruption was an opportunity to prove that a strong business continuity capability is always key, no matter the scale of the disruption.